Grand Central Rail Reviews

A huge thanks to "Julie" ? in customer services who resolved a ticketing re-booking for a 1st class booking I made with GC about a month earlier .Her professionalism outshone LNER and as a result will consider GC first for travel. I've been using both GC & LNER for round trips from Kings X to Sunderland but prefer to use GC as their onboard staff are far superior to that of LNER,adding that Sunderland is a better station in spite of taking more than 30 mins more to do this journey to Kings X. Trains may not be as fast as the LNER Azuma's but seats are more comfortable & staff more visible in this corvid19 crisis,unlike LNER who are nowhere to be seen with people not getting tickets or Rail Cards checked.